Updating cached messages outlook 2016

06-Jul-2020 09:56

Also, it looks like the entire month of June has gone missing in Outlook but the emails are luckily still available on the server.

Is there any way to get Outlook to sync or download these emails again?

If the email has been moved but Outlook does not see it, I woudl move her mailbox to another database.

I have found that sometimes a move can help solve these weird anomalies.

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This first came to light when a new PC was provisioned for this employee and they logged into Outlook.

This aspect seems more of a problem on the new Outlook 2010 install than it was under Outlook 2003 on the old machine. I'm checking this by looking at the Synchronization tab under the Inbox properties and checking the "Server folder contains" and "Offline folder contains" figures match. Does this user have another device connected to her inbox? Also, another tool/check I often use is OWA/OWAP to connect to the Exchange server, if you are using Exchange.